Privacy Policy

1. Introduction

Building Forensics Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, contact us, or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.

2. Information We Collect

We may collect the following types of information:

Personal details: Name, email address, phone number, and postal address when you make an enquiry.
Service-related information: Health/environmental questionnaires, property details, photographs, or environmental data submitted for investigations.
Technical data: IP address, browser type, device information, and cookies when you use our website.
Professional details: If you are a medical or legal professional engaging our services, we may collect your contact and organisation details.

3. How We Use Your Information

We use your data for the following purposes:

To respond to enquiries and provide requested services.
To carry out environmental investigations, risk assessments, and decontamination protocols.
To maintain records for legal, regulatory, and insurance purposes.
To improve our website and services.
To communicate important updates or service information.

We will never sell your data to third parties.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Contractual necessity – to provide services you request.
Legitimate interests – to manage and improve our business operations.
Legal obligations – to comply with UK laws and regulations.
Consent – where you have explicitly agreed to us using your information (e.g., marketing emails).

5. Sharing Your Information

We may share your data only when necessary:

With accredited laboratories for sample analysis.
With medical professionals if you consent to share findings for health support.
With legal representatives if instructed by you in litigation matters.
With trusted service providers (e.g., IT, hosting, or CRM providers).

All third parties are required to handle your data securely and in line with GDPR.

6. Data Retention

We retain personal data only as long as necessary:

Case files and reports are usually kept for 7 years (to meet legal and insurance requirements).
Website enquiries are kept for up to 12 months unless you become a client.
Data required for ongoing health or legal cases may be retained longer with your consent.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (subject to legal obligations).
Restrict or object to certain types of processing.
Request transfer of your data to another provider.
Withdraw consent for processing where applicable.

To exercise your rights, please contact: jeff@buildingforensics.co.uk.

8. Security of Your Data

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

9. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on

our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Data Protection Lead
Building Forensics Ltd
7 Wagtail Walk, Beckenham, Kent, BR3 3XH
Email: jeff@buildingforensics.co.uk
Tel: 0800 0843 083

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

Would you like me to also create a Cookie Policy that can sit alongside this Privacy Policy on the site, or would you prefer to keep it integrated as a short section (like in point 9 above)?